Call Center Appointment Setter Bi Lingual Spanish $17-$19/Hour

Business Development Center Service Appointment Setter

Every employee with Bill Luke Automotive Group is absolutely critical to its success. The Bill Luke Automotive Group has been a family-owned and operated business for over 90 years. Come join our team!

This position takes inbound calls and makes appointments for our customers to bring their cars in to be serviced. You will also be making outbound calls to scheduled appointments for customers that need to come back in for a service for their car they were unable to have done during their previous visit.

Compensation $17- $19 per hour ( hourly rate including commission)

Hours: Monday - Saturday 8:30am - 5:30pm  (one weekday and Sundays off)

Benefits:

• Medical, Dental, Vision Insurance after 90 days

• 401k

• Life Insurance

• Paid Vacation after 1 year

• Free employee  health clinic on site

• Saturday Lunches provided

• Employee Discounts - on new and used vehicle purchase and service on personal vehicles

Responsibilities :

• Answer customer calls and establish follows-up with service appointments

• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates

• Provide customers with initial product information & direct them to the appropriate dealership resources

• Must have good, clear, voice and proper phone etiquette

• Follow up with leads that are not ready to make an appointment or no-show

• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management

• Utilize CRM tracking system daily

Qualifications :

• At least one previous role based in strong customer service  and sales experience

• Call center experience is required

• Must be a Spanish Speaker

• Team player attitude

• Prompt and courteous

• Enthusiastic personality

• Must have strong computer and phone skills

• Willing to submit to a pre-employment background check & drug screen

• Valid driver's license and clean driving record preferred

• Must be 18 or older